Payment/Shipping Fees / Postage
Payments can be made using Paypal and Card
We are trialling shipping fees calculated based on weight and/or value of items as opposed to fixed fee shipping and may change if this approach isn't working
All orders shall be shipped via Royal Mail or UPS same day or within 1-2 business days of confirmed payment.
To reduce carbon footprint, we do use Recycled Packaging to send large orders if necessary.
UK - from £2.95 capped at £5.49
Free UK only shipping on orders above £80. Use Code: FREESHIP80 (We will use Royal Mail 1st Class. Special delivery is not valid for this offer)
Delivery aim - 1-3 days working days for UK orders
Europe & International - from £4.40 (standard) capped at £16 (for signed-for delivery)
Overseas orders are sent via Airmail with delivery aim between 5-14 working days. This could however take longer due to Customs etc. Please note that once orders are posted, it is out of our control and buyers are responsible for all customs fees, taxes, etc levied by their country. In the event of a late or non-delivery, please contact us for a tracking number if applicable
You are strongly advised to select the tracked option for peace of mind but we have made the non tracked option available to provide you with cheaper shipping prices. PLEASE NOTE that If you however choose this non-tracked shipping option, we are not liable for losses or non-delivery and you are responsible for raising claims with Royal Mail. If you are NOT happy to make claims yourself PLEASE choose the tracked option to avoid any complications. Claim forms can be found here -
Refunds & Exchanges/Substitute
We will refund or exchange if for any reason you are not entirely satisfied with your purchase. Please contact us within 7 days of receiving your goods. A refund will be issued (excluding any shipping costs) after the unwanted goods have been returned to us within 14 days in it's original and resalable condition.
If any items are received damaged due to poor packing or we have made an error with your order, please message within 7 days of receiving your goods for either a full refund (including shipping costs) or replacement. A refund or replacement will be issued within 7 days after the return of the goods IF found in good resaleable condition. Other cases of damage on receipt should be taken up with Royal Mail and we will assist with completing a claim form in this regard if needed
If an item is listed in error/out of stock, we will send you a very close substitute but will accept returns for it if you're not happy
Queries /Order Update
If you have any questions about orders, additional quantities or you would like a certain item sourced for you, please feel free to message via the "Contacts" page. Order queries would only be dealt with if raised within 7 days of purchase for UK customers and 7 days after receipt for international customers.
Please keep your account information up to date so we can process your order properly
Privacy & Security
We ensure the security of your personal information. Information provided to us is used solely for card processing and to ensure your order is shipped correctly. No credit card details are kept. If you sign up for our mailing list, this keeps you informed about changes, special offers, and other information. Under no circumstances will your email address or any other private information be given or sold to a third party.
We would welcome feedback to improve our service and layout/navigation of the site
Please note, we reserve the right to change our policies without notice. However existing policies at the time of your purchase applies to any queries you may have.